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Questions about Collection and Posting

Why are some couriers greyed out?

Some couriers may be greyed out when you are entering items in your basket for several reasons:

  • Quote value under £55 - no couriers available
  • Parcelforce and PostOffice greyed out - we cannot afford these services on smaller quotes
  • High value quotes - we use the most reliable and faster couriers available
  • Oversize item - some couriers have strict sizing rules
  • Overweight item - we estimate the weight of your quote as it is keyed in and some couriers may not be available if it goes over their weight allowance

Where do I send the parcel?

If you are sending the parcel youself, the address to post the parcel to is shown at the top of the quote document. You can view and reprint the quote document on the Quote Status page.

If we are arranging collection, the address to post the parcel to is on the courier label. When we have booked the courier, the link to print the label will be on the Quote Status page. Otherwise, we will send your label to you in the post. When our courier collects the parcel (or you drop the parcel off), you must retain the consignment note(if one is available) as proof of collection.

How many parcels can I send?

You will choose the number of parcels per collection when you place your quote subject to the parcel allowance (see 'How much is delivery' below).

If you send more than one parcel with one label e.g. two parcels strapped together or the same label printed twice, it is likely than one will go missing in the post. We cannot be held responsible for loss in post if you send more parcels than have been booked with the courier.

The weight limit per parcel and maximum parcel sizes for the four couriers we use can be found here.

How much is delivery?

If you choose us to collect your parcel, UK delivery is free for a set number of parcels per quote - depending on the quote value. Quotes under £55 do not qualify for free courier.

The following list explains the parcel allowance:

  • Quote value £55 to £150 - 1st parcel is free
  • Quote value up to £299 - 2 parcels free
  • Quote value over £300 - 3 parcels free
  • Quote value over £500 - 4 parcels free
  • Quote value over £750 - 5 parcels free

If you need to send your quote in more boxes than your parcel allowance, we will deduct £8 per additional parcel from the quote total. You cannot change the quantity of parcels after we have booked a collection.

If you are sending the quote yourself, we will contribute towards the cost of posting and this amount is visible at the bottom of your selling basket. We will only contribute the amount specified and you must meet the additional cost of posting if our postage credit is insufficient. The postage credit varies significantly depending on whether a large quantity of lower value games are sent vs a small quantity of recent titles. This is because we offer a percentage of the value of the quote not the weight. We also have no control over the means that you choose to post the parcel. We recommend using Parcel2go which offers courier delivery for as little as £3.99+VAT.

If you merge items from a selfposting quote into a quote for which we arrange courier, you will not receive any postage credit because you are not incurring any postage costs.

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What are the collection times?

For courier collection we will use Parcelforce or Hermes to collect your parcel. They can only collect on a weekday (excluding bank holidays) and you must have someone available all day (9am - 5.30pm Parcelforce, 8am - 8pm Hermes) to hand over the parcel. More info and info on dropoff services can be found here.

When you book your quote, you get the opportunity to specify a short courier note e.g. collect from neighbour (no. 11) if out. If you enter an time specific note e.g. out between 9am and 10am, they may take this into consideration if it is a short period.

Unattended parcels: Please note that you can leave your parcel for the driver if you feel it safe to do so but we have to warn you that, while unattended your parcel won't be covered for loss or damage. In addition to this, we cannot guarantee that the driver will collect an unattended parcel as this is at their own discretion. We recommend for you to leave a note at the property to advise the driver where the parcel is being left.

Which countries do you buy from?

We are only buying games from lowland UK at the moment (excluding BFPO addresses). See the relevent section below for more info on Northern Ireland, Highlands and Islands.

There is only the option of posting the quote yourself if you are in Southern Ireland (you receive a postage credit towards the cost of of posting). It is a viable option for larger quotes over £150. We recommend Parcel2Go with prices around €20 to send a 20kg parcel to the UK.

Will you buy from other countries?

We do not buy from other countries due to the cost and time delay involved in importing the parcel.

What if I'm in the Highlands, Islands or Northern Ireland?

There is only the option of posting the quote yourself if you are in the Highlands/Islands or Northern Ireland (you receive a postage credit towards the cost of of posting). It is a viable option for larger quotes over £100. We recommend Parcel2Go here with prices around £18 to send a 20kg parcel to mainland UK.

We cannot currently accept quotes from the Channel Islands; they are treated as imports for VAT purposes with related paperwork and charges on import - more info on Guersey Post website.

We do not offer a collection service for all UK postcodes and we reserve the right to cancel quotes if our courier cannot collect from your address at a reasonable cost (£12 per parcel).


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