Chillout Games Brand Spanking used games

Find it by barcode

• Type or scan in a barcode in the box in the middle of the page here.
• The 13 digit barcode is usually found of the back of the game case.
• We need the original barcode which may be under a shop sticker
• Some very old games didn't have barcodes
• Enter the barcode and click 'search', it will be added to your selling basket
• If we are not buying it, a message will appear
• If it is a duplicate, it will not go in the basket
• Check the basket picture

Find it by Title

• Type a keyword in the search box in the middle of the page here.
• You can choose a platform to narrow your search.
• The search results can be sorted alphabetically or by platform
• Click the "Get price" button to store it.
• If we are not buying it, a message will appear
• If it is a duplicate, it will not go in the basket
• Check the basket picture

Add more games

• We need you to send at least 15 items
• The total must be at least £30
• You can click 'save for later' to keep the quote for 4 weeks (you'll need to open a basic account)
• Games in the saved basket will change in price daily
• The 'Continue' button lights up when you have enough

Tell us about problems

• Each item in the basket can be edited
• Update scruffy or missing cases, manuals etc
• Check our rules for scruffy items here

Choose how you want to be paid

• Choose 'Shop Credit' for the best price
• Choose 'PayPal' if you have a PayPal account
• Review your prices for each option

Choose how you want to send your parcel

• If you're sending it yourself, we will give you a postage credit
• The postage credit is then shown at the bottom of the basket
• Choose the 'Courier' option for us to collect

Add Quote Details

• You will be asked to login or create an account.
• Enter a payment address
• We need an address even if you are sending the parcel yourselves
• Type in a valid PayPal email if you are being paid by PayPal
• Choose a collection date for courier if we collect
• Read our packing guidelines here

Get Quote

• Tick to accept our packing and selling Terms
• Click the 'get quote' button to complete the Quote
• We'll email you a copy of your Quote
• You will receive a quote number valid for 14 days
• You'll be forwarded to a Quote Status page

Get Quote Status

• On the Quote Status page:
• You can add courier instructions
• You can print off the courier label here
• If you are sending, you can enter the post date and tracking no
• Check the status of your quote
• View queried items
• Reprint your Quote document

Ready to start selling games? Type in your game here.

'Scruffy' discs:

• The disc has 'fingernail' scratches: these are deep scratches that can be felt with a fingernail or
• It is significantly scratched: literally hundreds of marks or
• There is a 'void', retailer or similar sticker firmly glued to the top of the disc
• Either of the first 2 cases above will fail our inspection. The disc will have to be tested, put through our machines three times, then tested again. That is why the price offered for scruffy discs is lower. Fortunately, we don't receive many of these!
• If they fail the testing stage, they will then be classed as faulty
• Also, PSP discs are classed as scruffy if the clear plastic disc casing is quite heavily scratched or damaged.

'Faulty' discs:

• The disc has dents, indentations, warping or cracks rendering it irreparable or
• It has data damage e.g. scratching to the top face of the disc which has impacted the data layer of the disc or
• When tested, it fails to load, freezes during gameplay or has jumpy audio or video.

'Scruffy' cartridges:

• Badly corroded or discoloured contacts or
• There is a void, retailer or similar sticker firmly glued to the top of the cart or
• If it has an onboard memory battery which is flat or
• The cart plastic is quite heavily scratched or damaged or
• The cart sticker is missing, ripped, torn, artwork faded/rubbed out

'Faulty' cartridges:

• When tested (after being cleaned), it fails to load, freezes during gameplay or has jumpy audio or video.

'Scruffy' manuals (and inlays):

• The manual/inlay has suffered damage as a result of being chewed or bitten or
• There are corners cut off, pages torn out, ripped or torn pages (rips or tears under 2cm are acceptable as long as the page is intact) or
• It has been written in using indelible ink or written in pencil so hard that the writing is embossed in the page (neat writing on notes pages is not scruffy) or
• There are food stains or it has clearly been used as a tea mat or
• It is generally untidy from heavy use or folding e.g. carried around in back pocket, rented out, bought third hand or
• It has suffered damage as a result of exposure to damp or liquid or
• There are stickers firmly attached or retailer initials written in indelible ink or
• Manual staples have rusted and stained the manual or
• The pages are loose, badly glued in place or attached with tape
• Inlays are defined as the printed artwork which is normally in the front/back or sleeve of the case to identify the game. Sega Saturn and Nintendo card box games e.g. SNES etc have the inlay built in to the box.
• Inlays or manuals will be classed as missing if they are not the correct ones for the game or they are not in English. They will also be classed as missing if they are unusable e.g. pages stuck together or missing, words illegible, fire damaged or generally extremely scruffy.

'Scruffy' cases:

• The case is complete but cracked (over 1cm long) or
• Part of the case is missing or
• Hinges are broken or missing or
• There are retailer stickers firmly attached (genuine publisher/developer stickers are fine)
• PS1/ Dreamcast - we don't mind broken disc holders as these are easily replaceable
• Please note that missing or scruffy inlays/game artwork are graded seperately
• A case is classed as missing if it is clearly different from the intended case for the game
• Unusable cases will also be classed as missing e.g. not fit for purpose, falling apart, significant pieces missing, fire damaged or generally extremely scruffy.

'Scruffy' consoles:

• The case is cracked or severely scratched or yellowed/faded or
• Cart slot cover missing or
• Disc tray sticking or
• The console is barred from using an online service e.g. xBox Live

'Faulty' consoles:

• When tested, it fails to load games, fails to power up, overheats, excessively noisy or
• freezes during gameplay or has jumpy audio or video or
• Laser struggles/slow to read discs
• Power or aerial/AV socket loose or
• Faulty or missing power supply or
• Certain functions don't work for example PS2 won't play DVDs, controller port not working

'Scruffy' PS3 discs:

• PS3 games have a very thin plastic layer between the playing side(underneath) and the data layer. This is dictated by the BlueRay technology as BlueRay has a short wavelength compared to DVD. Because the layer of plastic is so thin (5 times thinner than a DVD underneath) it has been hard-coated to resist all but the most brutal of scratches. We cannot repair scratched PS3 games to the level of quality expected by our customers. For this reason, scruffy PS3 discs are priced lower than other discs.