Chillout Games: we value your games

Hi guest, sign in
SELL YOUR GAMES TO US

Information about the couriers we use


We offer you a choice of four national couriers - two provide a service to collect your parcel on a weekday and two are available for you to drop off your parcel in case you cannot wait in for a courier.

Parcelforce CollectionFastestParcelforce

Parcelforce is our preferred courier for larger/high value quotes and they are extremely reliable.

Weekday parcel collection before 5.30pm within 2 working days throughout most of UK's mainland. Definite collections are not guaranteed but currently enjoy a 96% success rate.

There is a delay in producing your labels - please allow 3 office hours before they are ready. They are either emailed or posted to you depending on whether you can print a label (quotes over £75 are eligible for posted labels). Please note that Parcelforce will only allow bookings 5 days in advance - it's not a problem if you want to place your quote further in advance but your label will only be booked when the courier allows us to.

The weight limit per parcel with Parcelforce is - 20kg and max length 1.2 metres (also, maximum combined length and girth of 3m). You can use a volume calculator here(not Parcelforce specific).

If you miss the courier collection, you can dropoff the parcel at a Post Office using the same label(within 7 days of collection date) - see below.

Royal Mail DropoffConvenient and FastRoyal Mail Dropoff

Parcelforce parcels can now be dropped at any one of over 12,000 Post Office branches nationwide. This is our preferred courier for the convenience of dropping off your parcels without having to wait in for a courier.

Print and attach your labels as normal and simply hand over the counter at any Post Office branch. The friendly Post Office man or lady will give you a receipt for each of your parcels.

Parcel delivery within 3 working days and delivered to our HQ by George - our regular Parcelforce driver.

There is a delay in producing your labels - please allow 3 office hours before they are ready. They are either emailed or posted to you depending on whether you can print a label. Labels must be used within 7 days of the date on the label - we recommend sooner rather than later as a small number of Post Offices are less flexible than others.

The weight limit per parcel with Parcelforce is - 20kg and max length 1.2 metres (also, maximum combined length and girth of 3m). You can use a volume calculator here.

Hermes CollectionEconomyHermes

The Hermes service is not the fastest of couriers but it means that we can offer a courier for smaller quotes.

Weekday parcel collection between 8am and 8pm with delivery within 3-5 working days.

Labels are generated when you click 'get quote' and are either emailed or posted to you depending on whether you can print a label (quotes over £75 are eligible for posted labels).

The weight limit per parcel with Hermes is - 5kg and max length 1.2 metres. There is also a total length restriction as follows:
Take the 2 shortest sides (in cm), add them together then multiply by 2. Take this total and add the longest side. The grand total must be less than 225cm.

Collect Plus DropoffEconomy and ConvenientCollectPlus

The Collect+ service is a customer drop off service at any of the 4,000 Collect+ locations throughout the United Kingdom. Definitely not the quickest courier but it means that we can offer a convenient solution for smaller quotes.

Please click here to find your nearest drop off point. Dropping off your parcel at a Collect+ location can be made 7 days a week.

Parcel delivery usually within 4-6 working days throughout most of UK's mainland.

Labels are generated when you click 'get quote' and are either emailed or posted to you depending on whether you can print a label (quotes over £75 are eligible for posted labels). Labels must be used within 7 days of receipt.

The weight limit per parcel with Collect+ is very strict - 5kg and the maximum dimensions are 60 x 50 x 50cm. You can use a volume calculator here.


back to top